Spanx CX director discusses shaping an experience fit for a DTC shopper

There’s saying “No,” and then there’s using what Eric Carlsen likes to call the “Disney No.” As the director of CX for Spanx, Carlsen may not seem to be working for a company that has a lot in common with the entertainment giant. Yet while looking at how Disney trains the workforce it calls its…

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Shop for Spanx OnCore High-Waisted Mid-Thigh Shaper at Dillard's. Visit Dillard's to find clothing, accessories, shoes, cosmetics & more. The Style of

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